2 Responses

1. Activities

    

   Hello,

   We use DiSC for our Customer Service Training Programme as well as for Team Development programmes. It depends on what you want the activities to do.

   To get people to understand the difference between the different behaviour types you can get them into their dominate behaviour groups and have a discussion about what makes good and bad customer service when buying a camera or what do they want from an airline if their flight is delayed. Whilst there will be common themes, there will be some differences, which can help explain the different needs and wants of each behaviour type.

   If you have the budget and time, you could get each individual wihtin the team profiled and then get a profile for the whole team to show how they behave and interact – this is really effective in team building sessions, as people can see where they are simular, where they are different, where conflict can arise and how people handle different situations.  We used Lesley Jenkins at Pyramid Training to become accredited in using DiSC and then run the reports for us.

   Hope that helps

   Scott

2. Thanks Scott

   Thanks for the advice. I have come up with some simple questions to use –

   What is the culture, space or atmosphere you want to create in the team? How would you know you had that?

   How do you want to behave together when things get difficult, or when there is conflict?

   What would help the team to flourish?

   What can your team count on from you?

   What will you each commit to for one another? How would you know you had that?

   I think that these question with ample facilitation will help set some standards and a vison of the future team.