Online articles available from the April issue of the TrainingSuperSite magazine:-

Making Call-Center Voices Smile: A Business Case for Better Training
(A customer service call center is a company’s statement to the world. If you’re looking for a spot in your organization where training can have an enormous impact, look no further.)

Busting Bullies

12 Ways to Keep Good People

Millennium Watch

And the Winner Is...

Meet Joe Bailey

Universal Translator? Not Quite

Why Performance Consulting Is a Mirage