Hi
I am in the process of putting togther a Modular programme for a group of Account Managers who are moving from a Reactive role to Proactive role. It is apparent the group needed a solid understanding of some of the softer skills required and I'm building a programme consisting of five 1/2 day sessions tackling the areas listed below. I want the training to be interactive with plenty of exercises and enjoyment.
I am looking for any ideas, exercises etc that could be used in the following sessions:
1) Communication Skills
a - Effective Verbal Communication (face to face)
b - Non-Verbal
2) Dealing with Difficult Customers
3) Negotiation Skills (Part 1)
4) Negotation Skills (Part 2)
I have asked to have Module 5 as a session to focussed on Commercial Acumen, with little more guidelines in place I would elcome any ideas on this session
Many Thanks in Advance for any help
Rob
Rob Pardon
4 Responses
Online courses
Many of the courses that you seem to be looking for are available as part of The Guardians Online trianing solutions. It might be worth you taking a look http://www.thecyberinstitute.com/partners/guardian/index.html
peoplealchemy
Rob
you might find some useful stuff on http://www.peoplealchemy.co.uk
there is a module on Customer Account Management
(PS yes I have a vested interest, I wrote it!)
Rus
Human Givens
Hi Rob,
I recently attended an event where the speaker (Duncan John) covered Human Givens. It was a very interesting couple of hours and the theories might be helpful wuith regards to the areas that require tackling.
Hope this helps
Stuart
Human Givens
Hi Rob
Duncan recently ran a 1 day workshop for me on Human Givens – went down a real storm.
Drop me a line and i will put you in touch with him if you think it me be beneficial.
Andrew
http://www.rubus-consultants.co.uk
+44(0) 1633 400 051