No Image Available

Seb Anthony

Read more from Seb Anthony

googletag.cmd.push(function() { googletag.display(‘div-gpt-ad-1705321608055-0’); });

Soft Skills for Account Managers



I am in the process of putting togther a Modular programme for a group of Account Managers who are moving from a Reactive role to Proactive role. It is apparent the group needed a solid understanding of some of the softer skills required and I'm building a programme consisting of five 1/2 day sessions tackling the areas listed below. I want the training to be interactive with plenty of exercises and enjoyment.

I am looking for any ideas, exercises etc that could be used in the following sessions:

1) Communication Skills
a - Effective Verbal Communication (face to face)
b - Non-Verbal

2) Dealing with Difficult Customers

3) Negotiation Skills (Part 1)

4) Negotation Skills (Part 2)

I have asked to have Module 5 as a session to focussed on Commercial Acumen, with little more guidelines in place I would elcome any ideas on this session

Many Thanks in Advance for any help


Rob Pardon

4 Responses

  1. Human Givens
    Hi Rob,

    I recently attended an event where the speaker (Duncan John) covered Human Givens. It was a very interesting couple of hours and the theories might be helpful wuith regards to the areas that require tackling.

    Hope this helps


  2. Human Givens
    Hi Rob

    Duncan recently ran a 1 day workshop for me on Human Givens – went down a real storm.

    Drop me a line and i will put you in touch with him if you think it me be beneficial.

    +44(0) 1633 400 051


Get the latest from TrainingZone.

Elevate your L&D expertise by subscribing to TrainingZone’s newsletter! Get curated insights, premium reports, and event updates from industry leaders.


Thank you!