2 Responses

1. Web Resources
   Articles on evaluation:

   http://home.att.net/~nickols/evaluate.htm

   http://www.managementhelp.org/trng_dev/evaluate/evaluate.htm

   http://www.foxperformance.com/training4.html

   http://www.sasked.gov.sk.ca/docs/policy/studeval/index.html

   http://www.karinrex.com/tc_evals.html

   http://www.zondlo.com/access/eval.htm

   General articles about ROI:

   http://www.fastrak-consulting.co.uk/tactix/Features/tngroi/tngroi.htm

   http://www.clomedia.com/content/templates/clo_feature.asp?articleid=45&zoneid=32

   http://finance.groups.yahoo.com/group/ROInet/messages.

   Paul Kearns articles on ROI.

   http://tinyurl.com/boukz Getting Business Information for Training Purposes

   http://tinyurl.com/ap3cl Putting a £ Value on Training

   http://tinyurl.com/bl98m Put Training in the Right Box

   http://tinyurl.com/8z562 Baseline Evaluation Model

   http://tinyurl.com/97ybb Calculating the ROI in Training

   http://tinyurl.com/dkuog A 1% Improvement

   http://tinyurl.com/d6b9w Turning Soft Skills into Hard Results

   http://tinyurl.com/an96n Using the 80/20 Rule

   http://tinyurl.com/9r3am Using the Concept of Added Value

   http://tinyurl.com/cu7d9 All Training Objectives Should be Business Objectives

   http://tinyurl.com/9575d SMART ALEC Objectives

   http://tinyurl.com/bqoqg Validation at Levels 1, 2 and 3

   http://tinyurl.com/bc5bw Choosing Added Value Measures

   http://tinyurl.com/9jqju Business Partners and Control Groups

   http://tinyurl.com/797yf Why?

   http://tinyurl.com/9yzqh Learning Probability

   http://tinyurl.com/9uomz Horses for Courses

   http://tinyurl.com/8jwcx One to One is Best

   http://tinyurl.com/98sh9 Coaching for Results

   http://tinyurl.com/bfqns Leadership for What?

   http://tinyurl.com/d9hkc Seven Levels of Understanding

   http://tinyurl.com/crv5s Get to Grips with the Profit and Loss Account

   http://tinyurl.com/7aj5u Installing a Learning System

   http://tinyurl.com/9w3rx Moving up to Human Capital Management

2. Starting point
   Ciao Enrico,

   You’re not the only one! Measuring the impact of training became centre-stage a couple of years ago, and it now seems that the hype has died down a little, probably because of the difficulties in applying the concepts to real situations; but it is nonetheless a worthwhile exercise.

   In my opinion this area is still a work in progress and often highly subjective. I’d recommend starting by asking what type of competencies you are evaluating, e.g. in our case the business impact of communication and interpersonal skills is very difficult to pin down other than retention effect, but technical and some managerial skills are a little easier, especially with the benefit of hindsight and management accounting numbers.

   You might also want to take a look at the HR Resources part of our website http://www.tjtaylor.net/resources-research.htm – I’d recommend the whitepapers from DDI and E-Learnity as a good starting point.

   If you’re in Milano feel free to shoot me an email or call if you’d like to swap some ideas, and good luck.

   Take care,
   Alex
   TJ Taylor Formazione