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Learning Scorecard?!


Guess what, i'm stuck in the bloody level 4 of kirkpatrick.
I'm trying to create a process based on linking competencies to critical success factors (BSC) and then calculate the impacts on performance by matching different indicators.

Any hint about best practices or books?

I would appreciate!

Enrico Coletta

2 Responses

  1. Web Resources
    Articles on evaluation:

    General articles about ROI:

    Paul Kearns articles on ROI. Getting Business Information for Training Purposes Putting a £ Value on Training Put Training in the Right Box Baseline Evaluation Model Calculating the ROI in Training A 1% Improvement Turning Soft Skills into Hard Results Using the 80/20 Rule Using the Concept of Added Value All Training Objectives Should be Business Objectives SMART ALEC Objectives Validation at Levels 1, 2 and 3 Choosing Added Value Measures Business Partners and Control Groups Why? Learning Probability Horses for Courses One to One is Best Coaching for Results Leadership for What? Seven Levels of Understanding Get to Grips with the Profit and Loss Account Installing a Learning System Moving up to Human Capital Management

  2. Starting point
    Ciao Enrico,

    You’re not the only one! Measuring the impact of training became centre-stage a couple of years ago, and it now seems that the hype has died down a little, probably because of the difficulties in applying the concepts to real situations; but it is nonetheless a worthwhile exercise.

    In my opinion this area is still a work in progress and often highly subjective. I’d recommend starting by asking what type of competencies you are evaluating, e.g. in our case the business impact of communication and interpersonal skills is very difficult to pin down other than retention effect, but technical and some managerial skills are a little easier, especially with the benefit of hindsight and management accounting numbers.

    You might also want to take a look at the HR Resources part of our website – I’d recommend the whitepapers from DDI and E-Learnity as a good starting point.

    If you’re in Milano feel free to shoot me an email or call if you’d like to swap some ideas, and good luck.

    Take care,
    TJ Taylor Formazione


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