I am currently carrying out some research into coaching within call/contact centres.

Many people know that coaching is a great way of improving performance and motivation and should be one (if not the) most important part of a team managers/coaches role. I am keen to hear of what support/coaching the team manager/coaches get from official training programmes, to refresher training and on the job support and help.

I am very keen to hear from team managers/coaches as to what sort of training they have had to be coaches and what sort of support they get on a daily, weekly, monthly basis.

I am also very keen to hear from anyone who works in a call/contact centre as to what support they provide for their coaches.

Thanks for any help and support in advance.

Neil

Neil Wilkins