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Seb Anthony

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Who coaches the call centre coaches?


I am currently carrying out some research into coaching within call/contact centres.

Many people know that coaching is a great way of improving performance and motivation and should be one (if not the) most important part of a team managers/coaches role. I am keen to hear of what support/coaching the team manager/coaches get from official training programmes, to refresher training and on the job support and help.

I am very keen to hear from team managers/coaches as to what sort of training they have had to be coaches and what sort of support they get on a daily, weekly, monthly basis.

I am also very keen to hear from anyone who works in a call/contact centre as to what support they provide for their coaches.

Thanks for any help and support in advance.


Neil Wilkins

2 Responses

  1. Training Programme
    McKintyre and King of Brunswick Dock in Liverpool did have a call centre training programme. I am unsure if this is still operational but it may be worth calling them.


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