Difficult customers

Hello fellow members,

I am attemtping to put together a course on dealing with difficult customers over the telephone and handling conflict.

Has anyone put something like this together before?

I appreciate any ideas or information you can provide me with!
Antoinette

I am attemtping to put together a course on dealing with difficult customers over the telephone and handling conflict.

Has anyone put something like this together before?

I appreciate any ideas or information you can provide me with!
Antoinette