4 Responses

1. Listening Exercise
   Maria,
   there is a fantastic listening exercise on http://www.trainerslibrary.com called Goldilocks – great for general listening exercises, but also exceptional when pointing out assumptions we make when listening, good for call centre operatives, who will make assumptions based on the first few words a customer says to them over the phone.
   Good Luck
   Buffy
   http://www.rippleeffect.eu

2. Email me
   I have some listening skils stuff for calls centre people – will share it if you email me.
   Cheers

   Jane

3. Listening Exercises
   Hi Maria

   I have a couple of games you maybe interested in.

   Drop me an email – neil@train2develop.com – and I can send them to you.

   Wishing you every success.

4. Active listening exercises for call centre advisors

   Hi

   Would by one have some resources for call centre training on active listening

   I would be forever grateful

   jen