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Seb Anthony

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Effective listening skills in Call Centre

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I need suggestions on long or short listeing skills exercises or workshop suggestions for training soft skills in a call centre.
Maria Santiago

4 Responses

  1. Listening Exercise
    Maria,
    there is a fantastic listening exercise on http://www.trainerslibrary.com called Goldilocks – great for general listening exercises, but also exceptional when pointing out assumptions we make when listening, good for call centre operatives, who will make assumptions based on the first few words a customer says to them over the phone.
    Good Luck
    Buffy
    http://www.rippleeffect.eu

  2. Email me
    I have some listening skils stuff for calls centre people – will share it if you email me.
    Cheers

    Jane

  3. Listening Exercises
    Hi Maria

    I have a couple of games you maybe interested in.

    Drop me an email – [email protected] – and I can send them to you.

    Wishing you every success.

  4. Active listening exercises for call centre advisors

    Hi

    Would by one have some resources for call centre training on active listening

    I would be forever grateful

    jen 

     

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