Hi
I need to pull together some one to one training for a new school leaver receptionist. It is not hospitality related - she is a receptionist in a privately owned media and publications type business.
Any resources or signposts would be gratefully received :-). the training typically will focus on - Telephone Skills and etiquitte, Customer relations, call management, handling complaints etc.
Would be very grateful for any assistance - Thank You
2 Responses
NVQ
I would recommend contacting a local Training Provider or College and enroling the person on a Business Admin NVQ.
This will give you some information but if I were you I would just contact your nearest technical College.
http://www.learndirect.co.uk/qualifications/business/nvq-business-administration/
Receptionist Training
Hi,
I provide training for reception staff in the health service, particularly general practice. I am sure the skill set will be the same. More than happy to help. Please contact me at Practice Management Solutions – annecrandles@live.co.uk . Best wishes, Anne