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Receptionist Training

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Hi

I need to pull together some one to one training for a new school leaver receptionist. It is not hospitality related - she is a receptionist in a privately owned media and publications type business.

Any resources or signposts would be gratefully received :-). the training typically will focus on - Telephone Skills and etiquitte, Customer relations, call management, handling complaints etc.

Would be very grateful for any assistance - Thank You

2 Responses

  1. Receptionist Training

    Hi,

    I provide training for reception staff in the health service, particularly general practice.  I am sure the skill set will be the same.  More than happy to help.  Please contact me at Practice Management Solutions – annecrandles@live.co.uk .  Best wishes,  Anne

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