Are YOUR staff this engaged with your customers? - TrainingZone

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Rus Slater

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August 3, 2016

Are YOUR staff this engaged with your customers?

By Rus Slater

Tags: Engagement

The hotel closed- the staff were laid off yet they voted unanimously to come back in, unpaid, to save a customer's booking....

http://www.bbc.co.uk/programmes/p04394g4

This radio clip would make a great discussion topic on a workshop.

Rus

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