Accrediting Soft Skills Course for a Collections Department

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We use methods such as call quality sheets and listening to calls, however, I am wanting to try and gather smarter ways of accredating performance.
Joanne Hord

We use methods such as call quality sheets and listening to calls, however, I am wanting to try and gather smarter ways of accredating performance.
Joanne Hord

One Response

  1. My obvious answer
    erm… measure them on how much they collect?

    Or is that too obvious?

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