We have internal & external training suppliers and it is sometimes difficult to add attendees at under 24 hours notice. We don't want to be in a position where we are saying 'no' to the business but need to consider preparation times etc
Does anyone have similar situations and if so, have they found any imaginative ways of resolving it ?
Thanks
Nicola
Nicola Avery
2 Responses
Is it a problem?
As a matter of routine I always take a “spare” set of handouts, perhaps you could negotiate with your providers to do the same.
As regards preparation time I think trainers, by definition, have to be flexible as they have to cope with situations as they arise throughout their courses.
I personally do not think that adding extra delegates, other than for extreemely specific courses, is a major problem.It is more a question of willingness to accomodate the customer and being organised. If the trainer has a problem perhaps you could help with photocopying etc. I may be in a minority but feel this may be more about people not wanting to do it rather than being unable to do it.
may be controversial but they are my thoughts-be clear with your supplier from the start and make sure they understand that you are the customer, the people who pay the money!
yes i agree
Any trainer should be able to cope with fluctuating numbers – issues like food and seating only need a simple fone call most times.
This shouldnt be an issue – take the booking and then deal with the (minor) issues ad hoc 🙂