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Seb Anthony

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Alternative TNA Approaches


Here is my challenge. I have been tasked by a client to perform a needs analysis across the business for the deployment of a new system piece. This will be for approx. 25000 users so the 'trad' route of questionnaires to all users or a representative sample will not work.

I have a good handle on what the needs are but this exercise is really to gain buy in and produce a document that fits into the overall suite of outputs from the programme.

Has anyone any suggestions as to how I could take a different approach as some of the suggestions I have made have been shotdown.

Ian Ferguson

3 Responses

  1. Online TNA
    There are many options but here are two that might suit.
    Firstly, I would still consider a questionnaire – do it as a web based questionnaire (eg web surveyor) and all the work will be done for you. And it will allow everyone to have a say, which is important if you want buy-in.
    Secondly, once you have designed the programme, incorporate a pre-course questionnaire. You can use this to either stream different groups (eg experienced and less experienced) or to tailor each run, if only modestly (as is often the case with new systems training), or give examples that reflect the needs and concerns raised.

  2. TNA or buy-in
    Hi Ian
    to me this sounds like you have already descided the skills needed but just need buy-in to the change.

    In which case what about setting up a number of task teams or champions from each area of the organisation – showcase the system – help them identify their needs and work with them to produce a simple menu style TNA that they can take back to their own areas for local views and needs analysis?

    I have used this approach with a TNA for some 14000 people – and the followup was as been mentioned an on-line self completion needs analysis.


  3. Skills Training Matrix
    I have a skills training matrix in word format that you can have be e-mailing me.

    We have found this to work best for software training with a large organisation when it is applied to department level. Fell free to adopt, adapt and amend to suit your needs.


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