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Garry Platt


Senior Consultant

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Another Highly Critical Assessment of the State of Training & Development in the UK – This time with the Civil Service


"The NAO concluded that the evaluation of the effectiveness of learning and development had not been sufficient as departments had focused on individual learner's experience, rather than the impact on departmental performance and said more needed to be done to review skills development in business performance."

Oh boy, are they singing my song here. But no doubt we will will continue to hear the repost that it is impossible to measure the impact of training especialy from people who do not do it or don't want to do it or are clueluess as to how to do it. They are of course wrong! (This is not good for my blood pressure first thing in the morning.)

2 Responses

  1. and one part thereof……..

    I also fail to understand the logic that says that a person is given significant time away from their workplace duties to undertake a very expensive and fully funded MSc programme and on competion is automatically entitled to a raise in pay. Whilst their job remains the same as before they obtained their Masters; hence no increase in value to the organisation organisationally but a very high increase in cost to the organisation.

    Or perhaps, being cynical, the NAO is paving the way for the recruitment and training of another layer of civil service jobs to assess the effect of the spend of £275 million quid!

  2. Impossible to measure the impact of training

    Hi Garry,

    To be completely fair, the various departments are right that it is impossible to measure the impact of training, but only because it sounds very much like they don’t know what they want to achieve or how they will recognise it if they get it.  (But of course you know this!)

    I despair as well that there are still so many organisations who believe that by sending someone on a course, that person will automatically become a changed person with new skills, attitude, behaviour etc, and that training is successful if the person attending has enjoyed themselves (until the point where somebody notices that the person is still doing the same old thing, when the training, curiously, becomes "rubbish"!)

    *sigh* (I feel your pain!)

    Kind regards,


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Garry Platt

Senior Consultant

Read more from Garry Platt

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