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Dawn Eccarius

eni engineering e&p Ltd

Senior HR Advisor - Learning and Development

Read more from Dawn Eccarius

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Assertiveness Training


I would like to put together an Assertiveness Training module for my company and would be interested in any hints and tips on what works well and any other ideas or suggestions anyone may have on this huge topic.

Thank you


8 Responses

  1. Here is a few that I have used

    Hi Dawn,

    I tend to use Transactional Analysis as a bit of a basis for Assertiveness.  The Adult Ego state pretty much encompases what Assertiveness is.

    I also use the Assertiveness Traingle as a way of demonstrating that Assertiveness is not an unconsious choice but a controled way of communicating.

    Some other things to research is the Broken Record Technique, The Bill Of Assertive Rights and the vocal and visual behaviours for Aggressive, Passive and Assertive behaviour.

    I use an exersice where I ask delegates in groups to think of a TV characters that they would define as passive and aggressive. They then should imagine they are watching the programme and the sound goes off.  They should think about what they see that describes them as passive and aggressive.  Then repeat the exercise imagining the picture has gone off and thinking about what they hear that describes aggressive and passive.

    You’re right though, it is a huge subject.

    We have a pre-designed Assertiveness course on  It’s not free unfortunaltely but should give you a pretty good head start.

    Good luck with the design.


    — Managing Director Revolution Learning and Development Ltd

  2. Assertivness


    for many years, in my previous job, we used the work by Ken and Kate Back. Their approach work well and covered all the areas that you might have to collect from various sources.

    They start with Rights, moving onto aggression, assertivness and non-assertive (submissive) behaviour. the apporach is well structured and considers the individual position from demonstrating the behaviour to the otherside of being on the recieving end.

    They wrote a five day course for us, but in the present climate it will be too much i am sure. However, much of the "theory" could be covered in learning away from the classroom, using that time for skills practice.

    I would recommend starting with them and adapting to the needs of your company.

  3. Rights & responsibilities


    All suggestions above good but often lots on rights without responsibilities. In view of current issues in press worth reinforcing, on page 39 of K&K book


  4. Assertiveness Training

    I have run assertiveness programmes, generally for groups of about 8 members. It seems to work well if you introduce practical examples where the members have to achieve some difficult object from, for example, the Hotel Staff.

    Be warned though – some want just to be able to’ Kick Ass’  as their US colleagues do. Send me a note of your postal address and I will send you a couple of short papers, they do not travel well by e-mail.



  5. Assertiveness Training

    Hi Dawn

    Have only just come across this message of yours

    Arebyou still looking for ideas for Assertiveness training?

    I have some great tried and tested methods.

    Please get in touch if you are interested.


    [email protected]

  6. Assertiveness ideas

    Hi Dawn

    We have various ideas around assertive statements, role plays, recognising different behaviours. We also have a fun exercise around influencing which you could incorporate into your training. It involves the similarities in the way we influence as children compared to influencing as adults – it certainly raises a smile or two amongst the participant group! You can download/use/adapt any of these resources by visiting the trainer freebie section of our website: and scrolling down to the appropriate sample. Hope that helps.

    Happy days!


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Dawn Eccarius

Senior HR Advisor - Learning and Development

Read more from Dawn Eccarius

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