I am reviewing the training material for a Grievance Workshop I put together. It is lacking an attention grab at the beginning. Does anyone have any ideas? I am looking for any quotes, statistics or short stories to hook my delegates in...
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making the presumption…..
…that the purpose of the workshop is to train managers to handle grievances from staff members.
Ask the question….what are possible outcomes of staff having grievances that they feel are not taken seriously by their supervisor/manager?
Then share selected snippets from this entry on wikipedia
http://en.wikipedia.org/wiki/Going_postal
That should grab attention.
I hope that helps
Rus
http://www.coach-and-courses.com
That’s great!
Thank you for taking the time to comment on this. I think it will definitely grab the delegates attention, as it certainly grabbed mine. I will be including it in the workshop which I am delivering this Friday. I will let you know I get on.
Best wishes
Emma
My pleasure…..
…it also occurred to me that there may be an escalation of reaction by an employee who has a grievance and feels that it is being ignored or belittled. It might be quite worthwhile to get the delegates to consider the rising "scale" of response….eg
level one: feeling ignored but doing nothing about it
level two; moaning to family and friends
level three; moaning to work colleagues
level 3.5; posting negative blogs
level four; working to rule/go slow/vicious compliance
level five; small acts of disobedience/sabotage/theft
level six; inciting others to join levels four and five
level seven; quitting…getting severely depressed
level eight; going berserk with a meataxe
I'm sure that this could actually make a really valuable exercise but this is off the top of my head.
Do let me know how it goes!
Rus
Thank you
Rus I like your take on considering the scale of response. I will incorporate this during the facilitated discussion at the beginning to lead into the "Going Postal" example.
I will keep you posted!
Well received by delegates!
Rus your suggestions worked well as an attention grab and lead into the workshop. One delegate was familiar with the "Going Postal" example and it definitely grabbed their attention. Thanks again.