Scott Cullen, Author at TrainingZone

Scott Cullen

Govia Thameslink Railway

Customer Service Coach

10 years experience in L&D focusing on Customer Service, Behavioural Training and Leadership. Newly started on e-learning. Coach. Like to get things done.

Induction Programme – Board Game

Are you sitting comfortably…

Question for External Trainers

“I dont have customers, I just drive trains”

The C.O.A.C.H model

Strategic thinking

You can please some of the people some of the time…

Pre-Course Work for a Leadership Programme

The importance of having post training conversations

warm up activity for team meeting

For the love or the money?

KPI Dashboards

Get the latest from TrainingZone.

Elevate your L&D expertise by subscribing to TrainingZone’s newsletter! Get curated insights, premium reports, and event updates from industry leaders.

Induction Programme – Board Game

Are you sitting comfortably…

Question for External Trainers

“I dont have customers, I just drive trains”

The C.O.A.C.H model

Strategic thinking

You can please some of the people some of the time…

Pre-Course Work for a Leadership Programme

The importance of having post training conversations

warm up activity for team meeting

For the love or the money?

KPI Dashboards

Most read this week

Neuroscience at work: How to have more productive conversations

Trending

Looking forward to Learning Technologies: Europe’s leading workplace learning event

Does your workplace value toxicity over trust?

Are the new apprenticeship funding reforms a half-full packet of crisps?

Human-centred leadership

How to escape the relentless pace of leadership

The role of emotional intelligence and self-compassion

We need braver leaders, so how do we get them?

Get the latest from TrainingZone.

Thank you!