I'm writing a course on collecting Bad debt (from customers about to be sent to a debt collection agency for non-payment of their bill, to Direct Debits that have bounced) and would like some ideas or help on where I can find some extra information.
I've already got alot of informtion on communication skills (such as influencing and negotiation), but I'm a little stuck on keeping empathy with a customer while 'extracting' a promise from them on when they will be paying their bill.
Any tips, ideas and suggestions will be gratefully recieved.
Thanking you in advance
Karren Hall
Training Development Consultant
Karren Hall
4 Responses
I may be able to help
Karen
I work for a high street bank and have much experience in training debt management advisors.
Kindest regards
Mark (07967 044479)
Video
I seem to remember that Melrose did a good video on collecting debts from non-payers, if that’s any help.
Bad Debts
We operate a number of in-house or distance modules to assist in managing customers and handling bad debts. We also offer an accredited in-house delivered or day attendance course on litigation.
Please phone or email for further details.
Training By Design Global Ltd
The Ground Floor
9 Wimpole Street
London
W1M 8LB
Telephone 0870 241 3998
e-mail [email protected]
Debt Collection
A very delicate area and one where have some past experience. Empathy is the right word but so are assertivness and compassion. It is the delicate blend that gets the results. Would be pleased to help. Give us a call 01478 440404 Paul Hobbs The Thinking Consultancy