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Bench-marking Training Organizations


Hi All-

     I have been given the project to develop a bench-marking process to bench-mark our training organization against other training organizations.    I think I have an idea of where to start, but would really like to get the input of people/organizations that have already been there & done that.

Does anyone do any bench-marking against other training organizations?

Which organizations does your training organization bench-mark against?

What metrics do you in the bench-marking?

How often/regular do you gather the metrics & bench-mark?

How do you gather the metrics data?

5 Responses

  1. Benchmarking

    Hi Bryan.

    An interesting question,

    Ultimately, the effectiveness of any training organisation will be based on results and I’d guess you’ll be hard-pressed to get those from potentially competitor organisations.


    Depending on the scope of your project I’d be tempted to suggest to your sponsor that the best place to start is a review of yourselves:

    Is there a people strategy in place and aligned to business objective and core KPI’s?

    Is there a consistent quality assured model for the design, delivery and evaluation of training?
    Do trainers hold a recognised skills qualification for the role they hold?

  2. Benchmarking

    I am currently the Education and Training Standards Lead for the Health and Social Care Information Centre. We have developed and implemented a set of E&T standards that form the basis for an NHS Training Service Accreditation scheme. The E&T standards can be downloaded here:

    The standards are well worth looking at as they allow a service to benchmark their current activities. We have also developed an online benchmarking application (only available to NHS training services) which allows training services to track progress against the E&T Standards.

    I would be delighted if you or any Training Zone members would like to feedback or comment.



  3. Couple of Questions

    Hi Bryan,

    A couple of questions for you – are you trying to benchmark your educational efficiency or impact from a quality review perspective (e.g. "How could we do better?") or are you a training company looking to get the leg up on your competition?  Are you looking more for a guideline / roadmap to follow for your organisation or are you keen in actually being able to grade yourself objectively against another organisation?


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