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Benefits of process training via e-learning


Hi. I am looking at creating all of our process training via e-learning to cascade to a wide audience on demand. Does anyone know of any case studies or other organisations who use this approach? Thank you

2 Responses

  1. some thoughts…

    1. Elearning is quite labour intensive and costly to produce and if the processes change you have to update the elearning.

    2. Elearning tends to take people from a zero knowledge base to a comprehensive explanation…it is therefore useful for people new to the process but as an on-demand system is potentially limited for refresher training or checking that processes are being used.

    3. Semantically elearning is very seldom "cascaded"… is there for people to use on-demand, whereas cascaded training or communication literally cascades down the organisation; director to senior manager, senior manager to middle manager, middle manager to supervisor, supervisor to shop floor.

    4. I’m currently working with a large retail organisation that is using elearning to train people on a new software system; they are using trainers to train shop floor coaches and customer assistants and the shop floor coaches are training some of the other customer assistants.  The elearning is actually being facilitated by the trainers rather than people using the elearning alone at their own pace so it isn’t on-demand at  present but may be after the go live.

    5. It does depend on what the processes are but I’ve seen process training created very effectively in simple text diagram format and in rolling powerpoint slideshows (both accessible on demand on the intranet) that were much more user friendly that "proper" elearning.


    I hope that helps



  2. An integrated approach

    I’d agree with Rus, creating e-learning based on processes that change often would be time consuming and expensive.

    There are platforms available that intergrate both. Processes can be captured, improved and managed centrally. The system then allows you to build a wrapper around specific end-to-end processes where you can add extra information to help describe each step. It sort of looks like an e-learning module but very process based.

    I guess it’s a bit like putting your process diagrams into a Word document except it’s dynamic so if the process changes the training content is automatically updated at the same time. It saves a lot of time and as it’s web based the ability to add links to other content is very useful for learners/users to have at their finger tips.

    I’d be happy to discuss further.


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