I have been working within the customer service industry for the past 15 years, progressing my career as a waitress in 5 star hotels to corporate receptions, to my current role as GM for a small business hotel. I am looking for a career change and feel that the training profession would be the most logical move, following my experience.
I am looking for information as to what kind of additional education would be beneficial to increase my chances in the market, as well as contact details for specific recruitment companies, as I am finding it extremely difficult locating jobs in this field at the moment.
It would be great if anyone could advise me further. Thank you very much in advance.
3 Responses
specialising or general?
Hi Kirstin
to answer your question with a question; do you hope to capitalise on your hotel experience and train in the industry or go out into the wider training world?
If the former, you can probably approach the prospective employers (eg hotel chains) directly, (though some specific training in training design/delivery may benefit you.)
I hope that helps
rus
Entering the training profession
Hi Kerstin
I would ensure that whatever training design/delivery experience you have, then it is prominent on your cv. If you cannot cite anything tangible then start looking for training projects within the hotel you are currently in.
Secondly I would explore doing a professional qualification in training. See the Chartered Instituter of Training and Development (www.cipd.co.uk) for further details. You can study most by local college part time or perhaps distance learning with various summer schools.
Prior to interviews, read up bout Kirkpatrick's 4 stage training evaluation model (it's one of many but probably the most universal) and weave any training you have delivered in with the stages of evaluation – employers like to hear tangible examples of the benefits of any training you delivered.
Hope that helps
Bryan
http://www.abctrainingsolutions.biz/ – course materials and training delivery
The Training Foundation – TAP Training
Hi Kerstin.
You might benefit from a skills-based qualification. Education and knowledge is great, but practically applying that knowledge is paramount. To put it into perspective with an analogy, is it better to know how to drive a car, or be able to actually drive the car?
TAP training provides skills-based short courses that build you skill in delivering training content effectively to Queen's Award winning standards; facilitate group learning; design effective content and up to 20+ additional trainer skills.
Please feel free to review http://www.tap.training.com for information and to make contact if we can support your professional development.
p.s. I completed my CIPD Cert in Training Practise many years ago, giving me the knowledge I needed, but then had to attend skills-based training programmes to help convert that knowledge to skills on the job. I believe that we complement what others do.
Good luck. It can be a very rewarding career!
Adrian Stokes
Director TAP Partners