I recently attended a 5 day training cost by what I perceived to be a reputable provider. Unfortunately the course did not deliver what it said it would and was not at the advanced level advertised.
I complained at the time and asked for a proportion of my money to be returned (based on the value I felt the course was to me). At that time the director of the company agreed to the refund.
10 weeks and several emails later I still have not received my refund despite having been told he has signed off the cheque. I have written to inform them that I have not received this and am still no further forward.
Can anyone advise what my next steps might be to getting my money back?
Many thanks
Janice Sless
4 Responses
Help
Hi Janice,
We have had the same problem and is now sorted.
If you would like contact me on: [email protected] I would be happy to share how we solved our problem.
Sarah
Inappropriate service – poor advertising
Hi
Did you pay for this personally or by credit card? If you did you are better proteced than if bought with a company cheque. Contact your credit card provider and ask for their procedure to gain a full refund.
If the training course is promoted in the mediia you can also contact the ASA.
If there routes do not work, a last resourte is to name and shame on appropriate forums – not to ‘dis’ them but to show a case study of poor advertising and customer care.
Mike
Thank you
Thanks to those of you who replied to this query. After threatening legal action I have now received my refund.
Old Collegue
Hi Janice – thought I would look you up. If you want to catch up please email me on [email protected] – or if you still have my mobile number in your phone feel free to ring!
Stuart, Macgregor and I now living in Norfolk!