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Seb Anthony

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Breach of Contract?

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I recently attended a 5 day training cost by what I perceived to be a reputable provider. Unfortunately the course did not deliver what it said it would and was not at the advanced level advertised.

I complained at the time and asked for a proportion of my money to be returned (based on the value I felt the course was to me). At that time the director of the company agreed to the refund.

10 weeks and several emails later I still have not received my refund despite having been told he has signed off the cheque. I have written to inform them that I have not received this and am still no further forward.

Can anyone advise what my next steps might be to getting my money back?

Many thanks
Janice Sless

4 Responses

  1. Inappropriate service – poor advertising
    Hi
    Did you pay for this personally or by credit card? If you did you are better proteced than if bought with a company cheque. Contact your credit card provider and ask for their procedure to gain a full refund.
    If the training course is promoted in the mediia you can also contact the ASA.

    If there routes do not work, a last resourte is to name and shame on appropriate forums – not to ‘dis’ them but to show a case study of poor advertising and customer care.

    Mike

  2. Thank you
    Thanks to those of you who replied to this query. After threatening legal action I have now received my refund.

  3. Old Collegue
    Hi Janice – thought I would look you up. If you want to catch up please email me on debned26@hotmail.co.uk – or if you still have my mobile number in your phone feel free to ring!
    Stuart, Macgregor and I now living in Norfolk!

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