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Business Etiquette by Telephone with Malaysia


I have a client who deals with Malaysian countries over the telephone. They frequently have to ask questions about when jobs will be completed/chase up work and negotiate with them.

When doing a negotiating workshop with them they asked about dealing with Malaysian companies.I have been unable to find any information that may help them and I wonder if there is anyone who could point me in the direction of finding some useful information?
Sally Henderson

One Response

  1. Malaysian Telephone Etiquette
    (1) Try the Malaya volume of the following books: “Culture Shock!” and “Insight Guide” or any similar in the travel section of a decent bookshop

    (2) Contact the Centre for International Briefing at Farnham Castle; or Cultural Fluency in Bournemouth;

    (3) Ask SOAS at London University; or any local University with a decent Oriental Studies department

    (4) Try the Overseas Department of BT, or any major UK multinational with interests in the Far East

    (5) Else: British Council, FCO, DTI, CIPD International Forum etc

    Once you start to think, the ideas are endless!


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