12 Responses

1. I would be interested!
   Hi Toni,

   I am a training manager in a call centre in Glasgow. I am in the process of setting up a training forum for that exact purpose.

   Please feel free to e-mail me anytime.

   Many thanks

   Mandy Sunderland

2. Call Centre Training
   HI there
   I am a Learning and Development Consulutant in a call centre in Peterborough. My role is to delviver ‘soft skills’ training – ie customer service; giving and receiving feedback etc. Please let me know what sort of information you are looking for.

   take care
   Lucia

3. I’m Interested
   Hi, I’m a Training Team Leader for a inbound/outbound financial call centre in Ireland, with 5 years experience in training in call centres both in the UK and Ireland.
   I would be interested in creating links and exchanging ideas, visits etc.

4. Call Centre Training
   I am an experienced call centre trainer in Glasgow please feel free to contact me
   julie.vx.reid@cwcom.cwplc.com

5. FAO Lucia Dadge
   Hi Lucia,

   Thank you for your interest. Please can you let me have your e-mail address so I can contact you.

   Regards,

   Toni

6. Call Centres
   HI Toni

   My e-mail address is:
   lucia.dadge@travelex.com

   Look forward to hearing from you.

   Lucia

7. call centre contact
   Hi Toni

   I am a training manager for a call centre based in Newcastle and would be interested in sharing best practice etc.

   My email address is lisacrichton@aol.com

   Regards
   Lisa Crichton

8. I have a client who would be very interested in sharing ideas an
   Hi Toni, One of my clients is a highly successful call centre, within one of the major banks. When I saw your message I contacted the manager there, and she has confirmed that they would be very interested in sharing experiences and best practices. If you would like me to put you in touch, give me a call on 01423 546958.

9. Hi Toni
   I have just joined a small call centre company who are growing very quickly.

   I have been brought in to implement Training & Development, HR Policy, recruitment, stream line existing processes, best practice and so on.

   It would be great if you could contact me and let me know how you’re progressing with your call centre training and best practice, and maybe give me a few top tips for my new and rather large role.

   I’m based in Essex and could get to London if you would like to start a network for call centre Training & HR specialists.

   Look forward to hearing from you.

   Nicolette Johnson
   My email is – stuartwest@btinternet.com

10. I’d like to be involved
    I’m a freelance call centre trainer.

    markthetrainer@hotmail.com

11. Sounds like a great idea!
    I am a training consultant in a recruitment agency that specialise in the call centre industry. I also trained approx 250 insurance staff in most of the soft skills. Please pursue this, it is a great opportunity

12. Difference between Manufacturing Industry & Call Centres?
    Hello All,

    This looks like a group I could ask some advice from.

    As an L&D Advisor, my background is in the manufacturing (oil) industry. I am soon to attend interview for an L&D role in a call centre.

    What would you consider my main areas of research for interview should be? I’ve been looking at customer service, soft skills etc.

    Any advice welcome.

    Regards

    Carol