We would like to introduce a professional dress code that is clear and easy to manage covering clothing, shoes jewellery, hair, etc. Does anyone have any examples they would be prepared to share?
Michelle Hart
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Neckties and call centre dress codes
Having worked in call centres as agent, manager, and trainer, I have a very personal view on one element of dress – neckties. For those with suitably slim necks, they are fine. But for anyone whose collar size is a close or tight fit, ties are not conducive to telephone work. The call centre agent’s key tool is their voice – it shouldn’t be restricted. Liberate the throat!
Call Centre Dress Code
Michelle,
Here is an exert from our HR spec regarding personal appearance.
Appearance
Hair (including facial hair)
Must be clean and smartly groomed at all times and avoid extreme styles.
Clothing
Should be comfortable and appropriate for the job, clean, well-pressed and tidy. Male staff should wear colour and tie. However denim, leather and other “casual” clothing such as track suits and trainers are not allowed (except for outdoor clothing, which should be placed in the locker or on the peg provided).
Accessories
Jewellery should be discreet. Men and women may wear a maximum of two earrings per ear. Visible tattoos and body piercing (including tongue studs) should be discreet and non offensive and not interfere with the individuals capability in their employment.
NB The appearance code may be varied or waived from time to time for “dress-down” and “theme” days.
Name Badges
You are issued with a name badge when you start. This should be clearly displayed at all times when you are in the building.
Dress codes in Call centres
The dress code at one of the most well known call centres (a bank) in the UK is very relaxed. People are allowed to wear whatever they wish except for blue denim jeans or trainers. Presumably this rule is to avoid people looking too scruffy. However, on pay day and at weekends blue denim jeans and trainers are allowable. When the dress code was introduced it was welcomed by the call centre staff. It took some time for managers to feel able to wear anything other than normal business wear, but about 3 years down the line all manner of dress is worn by everyone including senior managers and the CEO – people tend to look fine and no-one looks outrageous or scruffy.