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Call coaching and feedback materials


I am from a customer service background but have been "out of the loop" as far as coaching and feeding back call centre staff is concerened for over a year. Any materials I have on this subject area are looking a bit ropey, and I will soon be re-entering a training role. Does anybody have any up to date notes / materials on call coaching do's and dont's and methods of constructive feedback and feedback do's and dont's ?

My current role is that of Open Resource Centre manager if I can be of any help in this area, in return.

Matt Bownds

One Response

  1. training materials
    Hi Matt,

    maybe my organisation may have some training materials that may be of interest, drop me a line and we can discuss this.


    Gregor Stevenson


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