We are currently looking at coaching within our busy Front office telephone team. Until we have something more robust in place, does anyone have any example call monitoring forms?
Sarah Money
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We are currently looking at coaching within our busy Front office telephone team. Until we have something more robust in place, does anyone have any example call monitoring forms?
Sarah Money
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2 Responses
Might help
Hi there,
In what way do you wish to monitor them? Sales, customer service, active listening etc?
I have recently designed my own for an inbound and outbound sales/account management office, which I’d be happy to show you.
Email me at adam.slack@mamasandpapas.com
Inbound CSA Monitoring
Hi
I have one that I devised to monitor inbound CSA activity. Happy for you to have a copy to use as a starting point. email me at ASutcliffe@Farnellinone.co.uk