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Seb Anthony

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Client Service Training in Health


I need to locate customer service training materials that can be used with operational, admin, nursing and other clinical staff in a health and in particular the public hospital setting.

All the usual content... but needs a health flavour... does anyone know of any resources that could be useful?

Gerardine Rudolphy

3 Responses

  1. if looks could kill
    there is a cheesy old Video Arts film called “if looks could kill”; this is not exclusively healthcare set but has a potentially very useful section relating to a nurse dealing with a nervous patient.
    The section that relates to the post office clerk is probably also relevant to your admin staff.

    it would be well worth a look


  2. Where can I get this?
    Hi Rus and Geraldine, the video looks interesting for some work I’m looking into, do you have the website that I can access it from?

    Geraldine (Howley)


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