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Seb Anthony

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Coaching – reviewing service provided


I'm looking for ideas for structuring a review of coaching - provided by external coaches for middle managers. I'll be questioning the managers, their line managers and the service provider. If there are questions you've used that elicit useful responses it would be great to hear about them.

One Response

  1. Feedback
    I would start by reviewing the Goals and Objectives the Coach was working towards achieving (whether they were set by the company, coach or both)
    Look at how they can be measured (Hopefully when they were set they would have been made SMART/ER) Ask the Coach how the business can see the positive changes that have been implemented – ensuring they are tangible and REAL changes (not just lip-service or something that will not be driven by senior Mgt: once the Coaching resource has been withdrawn). I would also suggest asking the Mgrs who went through the programme to write a short break-down of what they first thought when Coaching was introduced, what they learnt and discovered about themselves and how they would implement the learning – again asking them to write some specific Objectives about putting into practice their learning will also enable you to see what development/change has taken place.
    If you were to do it again something I have used recently that worked really well was a Coaching Diary – Each delegate was asked to write a daily journal/diary (only a few sentences) about their coaching sessions, learning, discoveries, differences and so on. At the end of the 8 week period we reviewed all of our findings together as one group – discussing any sailiant points, unusual outcomes etc.. Worked fantastically well and gave us, the coaches, some great detailed feedback to how people learn, what works, what doesn’t etc..
    Sorry to go on, if you’d like to talk about it in any more detail please contact me at:-
    [email protected]
    More than happy to help if I can.
    Good Luck !!


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