Hi,
I was wondering if anyone has a framework/step by step process for people to follow when dealing with complaints?
Its to go into a complaints handling course for a mix of people who deal with complaints on the telpehone and face to face.
i have on here that I've used in the past, but just wanted to see if there was anymore around before I set about re-inventing the wheel.
Thanks
David
3 Responses
7 steps
Hi David,
Is this any use? It doesn’t make a nice acronym or anything though I’m afraid!
http://cdn-18.create.net/sitefiles/18/8/5/188510/Key%20Points%20Sheet%20-%20Complaints.pdf
Louise
Brilliant
That looks just the thing Louise, thank you so much.
David
— Managing Director Revolution Learning and Development Ltd http://www.revolutionlearning.net
Complaints
David, hi.This might be off the button but my colleague has devised an exercise with 6 techniques to challenge difficult behaviour to nip potential complaints in the bud etc. Any good. Drop him a line at [email protected] if you want a free copy
His name is William
Regards
Dominic
QED Training qedworks.com