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David Lumley

Revolution Learning and Development Ltd


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Complaints Handling Structure For Training



I was wondering if anyone has a framework/step by step process for people to follow when dealing with complaints?

Its to go into a complaints handling course for a mix of people who deal with complaints on the telpehone and face to face.

i have on here that I've used in the past, but just wanted to see if there was anymore around before I set about re-inventing the wheel.



3 Responses

  1. Complaints

    David, hi.This might be off the button but my colleague has devised an exercise with 6 techniques to challenge difficult behaviour to nip potential complaints in the bud etc. Any good. Drop him a line at [email protected] if you want a free copy

    His name is William



    QED Training

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David Lumley


Read more from David Lumley

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