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David Lumley

Revolution Learning and Development Ltd

Director

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Complaints Handling Structure For Training

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 Hi,

I was wondering if anyone has a framework/step by step process for people to follow when dealing with complaints?

Its to go into a complaints handling course for a mix of people who deal with complaints on the telpehone and face to face.

i have on here that I've used in the past, but just wanted to see if there was anymore around before I set about re-inventing the wheel.

Thanks

David

3 Responses

  1. Complaints

    David, hi.This might be off the button but my colleague has devised an exercise with 6 techniques to challenge difficult behaviour to nip potential complaints in the bud etc. Any good. Drop him a line at [email protected] if you want a free copy

    His name is William

    Regards

    Dominic

    QED Training qedworks.com

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David Lumley

Director

Read more from David Lumley
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