Author Profile Picture

James Quinn

GRASP. Learning & Development

Learning & OD Consultant

googletag.cmd.push(function() { googletag.display(‘div-gpt-ad-1705321608055-0’); });

Complaints Handling

default-16x9

Hi there Peeps!

I've been asked to put together a session that will include:

- How to investigate a complaint

- How to write up an internal investigation

- How to write a good complaint letter response

I have quite a few examples I can use for discussion etc and was considering using the SCRAP mnemonic.

Has anyone had any experience with this subject?

Im starting from scratch and wouldn't mind a few pointers.

Many thanks

James

One Response

  1. Complaints Handling

    I’m a training/compliance consultant in financial services where written and effective complaints handling are basic requirements for all regulated firms. There are lots of places to look for content – drop me an email on terrysbateman@gmail.com and I’ll gladly point you towards some ideas and resources.

Author Profile Picture
James Quinn

Learning & OD Consultant

Read more from James Quinn