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Jeremy McLellan


Head of Learning & Development

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Computer system training suggestions


Hello all,

I was hoping to get some insight or fresh ideas on how to train a new starter on a bespoke system we use for our sales force. Currently we have created some video training which consists of 20 short videos accessible through our LMS. This is then coupled with side by side training and shadowing.

The problem we have is the system is forever evolving. Constant updates and changes cause havoc for us trying to keep the training materials current. The changes to the videos are time consuming and resource heavy, thus I'm trying to look for an alternative option or advice on a fresh approach.

I thought a good idea would be to cut the videos down into a couple of simple clips that give an overview of the system and how it works, and then look at a different approach to go into more detail about its functions. Is face to face still the most effective way?

Has anyone encountered a similar problem or are there any other solutions out there that you are doing that we could benefit from?

Any advice would be greatly appreciated.


Jeremy McLellan

One Response

  1. Face to face

    Hi Jeremy.


    It's an interesting question and clearly there are advantages and disadvantages for both Elearning/video versus face to face.

    I have found that some businesses have tried a blended/elearning approach but have either scaled it back in favour of face to face, or kept the elearning approach to mandatory/compliance learning, unless there is a serious geographical challenge.

    In terms of training on systems, the face to face method works well in terms of getting learner feedback and the trainer's questioning technique is critical. Many trainers deliver by way of 'lead and follow' with the trainer sitting at the front, demonstrating the way. This is ineffective because learners don't find their own way and learn from experience. I use the analogy of trying to find your way somewhere new in a car. If you simply follow someone, or have someone in the passenger seat telling you the way, you don't take notice of what's going on around you (or any kind of signposts). The next time you try the same route alone, guess what – you struggle. This is because you literally haven't been taking notice. However, have someone sitting next to you asking you what you notice as you take each turn and find your own way, with minimal guidance and the next trip becomes easy.

    Hope this helps.




    TAP Training

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Jeremy McLellan

Head of Learning & Development

Read more from Jeremy McLellan

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