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Conflict resolution training for NHS


I have been approached regarding the delivery of CR training to local
NHS staff. Are the training materials required for subsequent
delivery of this training provided when attending the familiarisation
day? I would be grateful for any advice and information that will help a prospective
training provider.

[email protected]

Eddie Newall

5 Responses

  1. One approach…
    As an NHS training manager I suspect that each trust/SHA has a different approach to this. We have a 2 day Violence and Agression course for front line staff who may have to deal with verbal conflict or who may be at risk of attack, from a contracted outside provider. Most of this external training may be reviewed with the national implementation of the Knowledge and Skills Framework.

  2. Thanks for your reply
    The trusts are currently buying this in but for a number of reasons they want to change provider. If this goes ahead we will have to comply with the NHS national syllabus for Conflict Resolution training, details of which are at

    The duration of the training isn’t specified in the guidelines, but must fully meet the requirements of the national syllabus. The local trusts are currently purchasing one day training and I anticipate that this will continue.

  3. violence and aggression
    I would suggest that environmental de-escalation is stressed in any training. I’m an accredited TMAV violence and aggression trainer and recently attended a hospital for personal reasons. I intend using my experiences at the hospital as a how-not-to for training my own staff. The staff themselves were lovely, but the effect of the environment, lack of information etc etc clearly hadn’t been taken into account.I ended up waiting for two hours to be seen and was frustrated and angry ( and I like to think I’m a reasoanble person !) Trainers sometimes stress the importance of 1-1 interaction as a starting point for aggression, but this is only half the story.

  4. Training by police for other agencies
    West Yorkshire Police’s defensive tactics training team have been involved in providing training in the full range of skills from conflict avoidance to dealing firmly with actual violence, to other agencies & bodies (as well as police officers)for many years now. Anyone wishing to purchase such training from them should, in the first instance, contact the safety coordinator, PC Jim Wilson on 01132 382118.

  5. Managing violence e-Learning
    We are currently in development of an e-Learning package on managing violence with a large health-care operative targeted towards care homes.

    Let me know if you would be interested in this kind of approach as a pre(or post)-cursor to augment classroom based training.


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