IT solutions within an organisation could actually be hindering staff performance, instead of helping them to realise their full potential, according to change consultancy The Quo Group.
David Halliday, senior partner at The Quo Group will tell HR professionals at the Softworld HR & Payroll event next month (20 – 21 October, NEC, Birmingham) that new technology and the training that often accompanies is unlikely to change the behaviour of staff and the performance they deliver.
Halliday argues that in fact, it often leads to a reduced performance.
"Systems, per se, add limited value down the value chain in terms of improved performance unless they are accompanied by changed behaviours in the people themselves," he said
"In many organisations, systems are introduced under the pretext of adding value to a customer (internal or external) when in reality they are being introduced for the greater convenience of the service provider, rather than for the greater value to the customer."
Halliday's debate at Softworld will focus on marrying behavioural change with technology change and linking both to added value for internal partners and the external customers.
It aims to offer a simple model against which HR can self-assess the way it selects and introduces new systems.
