Creating Trust with customers

By Brendon Cappelletti

Hi All

I am looking for an activity to help participants understand the importance of building trust with their customers. I am looking for a 10 – 15 min activity. If you savvy people have any suggestions, then please let me know.

Cheers
Brendon

Hi All I am looking for an activity to help participants understand the importance of building trust with their customers. I am looking for a 10 - 15 min activity. If you savvy people have any suggestions, then please let me know. Cheers Brendon

One Response

User deleted says:

February 18, 2010 at 9:33 am

Suggestions

Hi Brendon,

It may not be much help, but there is a book called ‘The Art of Speedreading People’ which you might find handy.

I haven’t done any excercises around this topic specifically, but as a few suggestions you could look at rapport building body language, listening skills and clarifying statements?

I will contine to have a think and let you know if I can think of something more useful!

Nikki