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Customer Buying Habits

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A long time ago I used material in a workshop to emphasise what drives different customers to buy. It was a Grid/matrix with Q1, Q2, Q3, Q4 Dominant Warm buyers, Cold Submissive buyers etc.. Can anyone help me find material on this, as I lost mine many moons ago and any other useful sites that I may find relevant material on re: Different Cust: Buying Habits,

many thanks in advance for help,
Buffy Sparks

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Seb Anthony
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