I am running some one day Customer Care workshops for a chain of hotels and am looking for some hotel-related exercises.
Attendees are mainly reception and reservations staff so we will be covering phone and face to face communication.
I am also looking for either a DVD or a you-tube clip to demonstrate customer care scenarios in hotels.
Would appreciate any help
Colette Johnson
Attendees are mainly reception and reservations staff so we will be covering phone and face to face communication.
I am also looking for either a DVD or a you-tube clip to demonstrate customer care scenarios in hotels.
Would appreciate any help
Colette Johnson
2 Responses
Welcome to Excellence
Welcome to Excellence (English, Welsh or Scottish tourist boards)used this myself
http://www.welcometoexcellence.co.uk/
Assistance
Hi,
I am wondering if you managed to find exercises and videos. I am in need of some help myself. I am currently doing volunteer work in Rwanda and need to prep a workshop for an NGO to provide it to the local communities.
Thanks in advance.
Regards,
Kiran