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Customer Care in hotels – exercises / DVD needed

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I am running some one day Customer Care workshops for a chain of hotels and am looking for some hotel-related exercises.

Attendees are mainly reception and reservations staff so we will be covering phone and face to face communication.

I am also looking for either a DVD or a you-tube clip to demonstrate customer care scenarios in hotels.

Would appreciate any help
Colette Johnson

2 Responses

  2. Assistance

    Hi,

    I am wondering if you managed to find exercises and videos. I am in need of some help myself. I am currently doing volunteer work in Rwanda and need to prep a workshop for an NGO to provide it to the local communities.

    Thanks in advance.

    Regards,

    Kiran

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Seb Anthony
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