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Seb Anthony

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Customer Care

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Hi Guys

I am writing a half day customer care course for building site managers.

I wondered if any of you have some good ideas, information, exercises etc?

I have all the basic information regarding the statistics and percentages etc.

hope you can help


Ginny Haynes

4 Responses

  1. Glad to help
    Ginny, if you would like to give me a call on (0118) 9875683 I will be happy to talk through some ideas with you. We run customer care courses for many different businesses and I’m sure we can help.

  2. Building Sites
    Hi

    Are you including diversity protocols for the builders,tacking racism and sexism? I have a colleague who has been delivering equality and diversity awareness courses to young male apprentices and male service engineers from the same “assumed” male macho culture

    [email protected]

  3. Not new, possibly interesting
    WHY CUSTOMERS QUIT

    1% die
    3% move away
    5% develop other friendships
    9% find the service or product cheaper elsewhere
    14% are dissatisfied with the product
    68% are dissatisfied with the attitude of indifference shown towards them by an employee

    Source: notice in the staffroom of a motorway service area

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