Customer Perpective exercise - TrainingZone

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Sheryl Allcock

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February 20, 2015

Customer Perpective exercise

By Sheryl Allcock

Hi everyone,

I am looking for a exercise on customer perspective and how to react accordingly.

The topic is for funeral staff, so something specific would be good, but any generic ideas also greatly appreciated!

Thanks, Sheryl

One Response

SteveRobson says:

February 20, 2015 at 2:17 pm

6 thinking hats

Hi Sheryl

Use and adapt 6 thinking hats. http://www.mindtools.com/pages/article/newTED_07.htm

Instead of the thinking styles, give each hat a type of customer.

Good luck

Steve

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