Hi everyone,
I am looking for a exercise on customer perspective and how to react accordingly.
The topic is for funeral staff, so something specific would be good, but any generic ideas also greatly appreciated!
Thanks, Sheryl
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Hi everyone,
I am looking for a exercise on customer perspective and how to react accordingly.
The topic is for funeral staff, so something specific would be good, but any generic ideas also greatly appreciated!
Thanks, Sheryl
Leaders need to stop the self-sacrifice cycle
Middle management’s biggest challenge
Unlocking courage
One Response
6 thinking hats
Hi Sheryl
Use and adapt 6 thinking hats. http://www.mindtools.com/pages/article/newTED_07.htm
Instead of the thinking styles, give each hat a type of customer.
Good luck
Steve