Does anybody know where I might find surveys and statistics on customer service. In particular I am looking for surveys on “Why customers choose a particular company/product?” and also on customer loyalty “Why do customers stop using a company/product?”
I seem to have been searching the internet forever, can anybody help?
Many thanks
Annette
Annette Cooper
I seem to have been searching the internet forever, can anybody help?
Many thanks
Annette
Annette Cooper
One Response
customer satisfaction surveys
you may find some useful information relating to these types of surveys under “marketing” in particular the web site for the CIM http://www.cim.co.uk contains downloadable surveys