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Customer service statistics


Does anybody know where I might find surveys and statistics on customer service. In particular I am looking for surveys on "Why customers choose a particular company/product?" and also on customer loyalty "Why do customers stop using a company/product?"
I seem to have been searching the internet forever, can anybody help?
Many thanks

Annette Cooper

One Response

  1. customer satisfaction surveys
    you may find some useful information relating to these types of surveys under “marketing” in particular the web site for the CIM contains downloadable surveys


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