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Customer Service Training


I have been asked to put together a workshop for our customer services department.
The area's identified that need to be covered are:
telephone skills,
customer complaints,
dealing with difficult customers, and, how to give excellent customer services.

If anyone has anything they are willing to share on theses topics
I would really appreciate it!

Many Thanks,

[email protected]
Sarah Leahy

4 Responses

  1. Please give me a call
    I am currently delivering a series of workshops for a large manufacturing company, including exercises in the areas you identified. Please call me on 01869 255790 and I can talk through what I am doing if you like. Regards Trevor

  2. Chris Daffy
    Hi Sarah
    We’ve used a lot of material produced by Chris Daffy. I’d recommend his book “Once a Customer, Always a Customer (and I’m not on commission).

    We’ve changed the focus of our internal initiatives more towards behaviours and emotions, how would the customer feel about this? Rather than how our internal processes work.

    Good luck with your learning design. Happy to discuss if you think that it would be useful.

  3. Customer Service training
    Hi Sarah
    Good luck with the workshop. You may find some useful material on my website Roll over the ‘Trainer Free Stuff’ on the top tool bar and follow the links into ‘Customer Service’ and ‘Telephone Skills’.
    Happy Days!


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