Do you know of a good game or exercise to use on a customer service training day for telephone customer service operators? I want something which will generate enthusiasm and participation. There are about 24 people on the course.
Paul Sloane
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2 Responses
Good Resource
Paul,
I have just purhchased a good book “The big book of Customer Service Training Games” on Amazon.
Great value compared with many training resouces. It contains 50 games for various situations.
Check it out.
Steve Mosley
training energiser
Hi Paul
I have quite a number of energisers – could you let me have some more background information:
Amount of time you want to allocate?
What are the outcomes you want to achieve from the game / exercise (is there a theme for the day? do you want to focus on specific issues in the team etc.)
Once I have more details I will see what I can share with you to match what you want.
Kind regards