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Seb Anthony

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Customer service training for IT helpdesk


I've been asked to recommend a training course for an IT helpdesk team who need to develop a customer service focus, and in particular good telephone skills when dealing with internal customers. Any ideas? Off the shelf would be fine and they would prefer a London-based supplier for convenience (and to keep costs down).
Dina Berry

2 Responses

  1. Customer service training

    Contact Graham Frost of Transform Solutions – he specialises in customer service training. He is based in Peterborough which is only a train ride away from London. Phone him on 01733 311288/07766 916317. Mention my name.

    Kind regards
    Sandra Beale

  2. Customer Service course – IT Help Desk
    Progress International based in London deliver many customer service skills courses, one of which is designed for IT helpdesk staff. My contact there is Nick Fry, telephone 0870 9092809


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