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Customer Service Training – tricks of the trade!

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I want to get at the very soul of my customer service delegates. I want to understand why they feel the way they do about work/life. I want tips and techniques to help me challenge their beliefs and to offer sound, innovative alternatives. Customer service is teachable, however to "turn out" staff that want to provide excellence consistently,who know how to deal with the "down" days and the angry customers and still feel good(!)you need to demonstrate the enormous wins to the self esteem, create a very individual reason for striving to exceed expectations.

All in all, I suppose I want a sort of Zen approach to Customer Service!!

I wonder if any other trainers feel like me!! I want to write such a course, do you want to help and be part of something thats truly innovative and of real value, not just in the office but in life!!

Molly



Molly Carey

9 Responses

  1. The soul and customer service
    Genuinely would love to collaborate – you are so right – we can teach people mechanically to give ‘good service’ – but we consumers do know the difference – and it’s nothing that’s ever said – it’s a feeling……I can bring emotional intelligence, NLP, Releasing etc., to the party…..
    Do get in touch
    e-mail: [email protected]

    Look forward to hearing from you.

    Maria

  2. Values, beliefs and attitudes
    Wholeheartedly agree with comments made. Please contact me. We DON’T focus on the mechanisc of customer service, but rather the underlying values, beliefs and attitudes that underpin service and provide a ‘wow’ experience.

    Please contact us if you would like to work together on this subject.

  3. DEFINITELY!!
    Molly

    This sounds a familiar tune.

    I would be delighted to have a chat about this. The time is ripe to deal at the most fundamental level to create lasting change withe the delegates ACTUALLY being happy at the end of the course – rather than feeling the need to respond positively on the ‘happy sheets’ just to keep their organisation happy.

  4. Sounds really exciting …
    Sounds really exciting – count me in. I am always on the lookout for ways of getting ‘under the skin’ of delegates. There is no point in training them to do, they need to believe that what they are doing is going to make a difference. You can see the light in their eyes when this works.

    I would be delighted to contribute, on the basis that I can also benefit from the end result.

    Please contact me on 01759 304321 or email below.

    Jooli Atkins
    [email protected]

  5. Any ideas?
    Very interesting. Can anyone tell me where would be a good place to start if I wanted to become a trainer (especially in ‘interpersonal skills’)? Let me know where to start. [email protected]

  6. Customer Service Training
    I’ve only just discovered TrainingZONE and read your message. You’re a person after my own heart! Am I too late to get on board? You can contact me by e-mail: [email protected].

  7. conflict / agression management
    How did you go on with writing your course. I have a need to train frontline staff and I am looking for a one day course focussing on the above. Can you help? If so please send me an outline of the courses aims and objectives and session plans.

    Do you sell the course or are you able to deliver it? Could you please let me have prices as appropriateand availabilty to deliver in early February in Crewe.

    If you can’t help perhaps you know of someone who can?

    Thanks

    David

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