7 Responses

1. Hi Trev, thanks for the mail.
   Hi Trev, thanks for the mail. Could I kindly ask you to give some more detail please. The area of customer services is so huge so could you give some background including what specific learning points you are trying to improve. Is it F2F or telephone? Is it retail or another specialist area? Any specifics you can provide will just attract the most helpful replies. BTW if you are new; have you checked out the websites for businessballs or Trainer Bubble?

2. Hi Clive
   Hi Clive

   thanks for getting in touch,

   i am doing a 10 hours session on customer service training i have done the first session on the principles , need to do interpersonal skills and responding to complaints, but i need some role play exercises for young adults.

3. The sites mentioned before
   The sites mentioned before are probably your best bet; here’s a link to a complaint handling game from Trainer Bubble https://www.trainerbubble.com/downloads/ridiculous-complaints/
   You’ll probably get lots of material here plus another site I have used in mindtools. Hope that helps.

4. Thank you Clive
   Thank you Clive
   that is a great help i shall look it up now.

   kind regards

5. Hi Trev,
   Hi Trev,

   If you are going to be doing multiple programmes around Customer Service, you might like to look at this product.
   It is a set of images with accompanying notes that focus on all aspects of the feelings people experience in customer interactions, triggering useful discussions related to your material. I was invovled in the design of these and happy to talk to you about how they can be used if you are interested.

   https://shop.rsvpdesign.co.uk/images-of-customer-experience

6. here is a well written
   here is a well written article “How To Build Training Programs That Actually Help Your Customers” from customerthink

7. Hi Trev
   Hi Trev
   You might find some useful free trainer resources at our web site: http://www.abctrainingsolutions.biz/customer_service_free_download.html and http://www.abctrainingsolutions.biz/telephone_skills_free_download.html
   We also have a 106 page Role Play Toolkit that includes role plays on irate people (http://www.abctrainingsolutions.biz/role_play_tools.html).
   Hope that helps
   Bryan